The Falcon Casino online customer service team is available 24 hours a day, 7 days a week – including weekends and bank holidays. Whatever your question, you can reach us instantly via live chat on the website or in the app, or by email at [email protected].
Live chat connects you with a real agent within seconds. Email is the better route for detailed queries requiring documentation. VIP players from Level 11 have a dedicated personal manager as their priority support line.
Two channels, both monitored around the clock. Choose the one that fits your query best.
The fastest route to our team. Click the chat icon in the bottom-right corner of any page on the site or in the app to open a live conversation. You are connected to a real agent within seconds. Best for urgent queries, login issues, payment questions, and anything requiring an immediate answer.
Start Live Chat →Best for detailed queries, issues requiring documentation, or where you want a written record. Responses arrive within a few hours in most cases. For complex issues (verification, payment disputes), allow up to 24 hours.
Many queries can be resolved immediately using our dedicated guides. Click any topic below to jump to the right page.
Forgotten password, account locked, VPN issues, 2FA problems. Full troubleshooting guide on the login page.
Payment not going through, choosing a method, limits, fees, crypto deposits. All deposit methods covered.
Processing times, pending withdrawals, verification requirements, limits. Full payout guide available.
Bonus not credited, wagering requirements, free spins, weekly offers, Bonus Shop, VIP cashback.
Download instructions for iOS and Android, compatibility, installation, biometric login setup.
Set limits, request a time-out, or self-exclude. All tools available in account settings immediately.
When you reach Level 11 in the Falcon Casino loyalty programme, you are assigned a dedicated personal manager. This is a single point of contact who knows your account and provides priority assistance.
If gambling is no longer enjoyable or is causing concern, all responsible gambling tools are available immediately in your account settings. Contact our support team at any time – without judgement – for assistance activating any tool.
External support: GambleAware, GamCare, Gambling Therapy – all free and confidential.
View All RG Tools →Falcon Casino customer service is available 24/7 via live chat on the website and app, and by email at [email protected]. Live chat is the fastest option with near-instant response times. Email is better for detailed queries requiring documentation.
The customer service email is [email protected]. Include your registered email address, a descriptive subject line, and a full explanation of your issue. Screenshots or transaction references speed up the resolution process.
Yes. Falcon Casino support is available 24 hours a day, 7 days a week, including weekends and bank holidays. Both live chat and email are monitored continuously – there is no reduction in availability or response speed outside standard business hours.
A personal VIP manager is assigned automatically when you reach Level 11 in the Falcon Casino loyalty programme. All registered players are enrolled from their first deposit. Already a VIP at another casino? Email [email protected] to arrange a level transfer.
Most email queries are answered within a few hours. Complex cases involving verification or payment disputes may take up to 24 hours to resolve fully. VIP players from Level 11 receive priority handling through their dedicated personal manager. For anything urgent, live chat is the fastest route.
