Privacy Policy

1. Who We Are

Falcon Casino online is operated under a Costa Rica licence and accessible at artsarkade.com. For all privacy-related enquiries, contact us at [email protected].

2. Information We Collect

Registration & Account Data

• Email address and encrypted password
• Full name and date of birth (where provided)
• Residential address and phone number (where provided)

Identity Verification Data

• Government-issued photo ID (passport, driver's licence, or national identity card)
• Proof of address (utility bill or bank statement within 90 days)
• Source of funds documentation where required by compliance obligations

Financial Data

• Payment method details (card numbers are handled by PCI DSS-compliant payment processors, not stored by us directly)
• Transaction history: deposits, withdrawals, and wagers

Usage & Technical Data

• IP address and device information
• Browser type and operating system
• Pages visited, session duration, and game activity records

3. How We Use Your Data

• Account management: Creating, maintaining, and securing your account.
• Payment processing: Handling deposits and withdrawals securely.
• Identity verification: Confirming your identity and age before processing withdrawals.
• Fraud prevention: Detecting and preventing fraudulent activity.
• Responsible gambling: Monitoring activity and applying protective tools where appropriate.
• Customer support: Responding to your queries and resolving issues.
• Marketing: Sending promotional communications where you have opted in. Unsubscribe at any time.
• Legal compliance: Meeting applicable legal and regulatory obligations.

4. Who We Share Data With

We do not sell your personal data. We may share it with: payment processors (to handle transactions); game providers (limited session data for game delivery); KYC and AML verification services; regulatory authorities where required by law; and technology partners including SoftSwiss for platform delivery. All third parties are contractually required to handle data in compliance with applicable data protection legislation.

5. Cookies

We use essential cookies required for the website to function, analytics cookies to understand usage, and marketing cookies served only with your consent. Manage your preferences through your browser settings.

6. Data Retention

We retain your personal data for the duration of your account and for up to five years after closure, or longer where required by law. Financial records may be kept for up to seven years. Data no longer required is securely deleted or anonymised.

7. Security

Falcon Casino online uses SSL/TLS encryption for all data transmissions, encrypts stored passwords and sensitive data, restricts access to authorised personnel only, and conducts regular security assessments.

8. Your Rights

You may have the right to: access your personal data; request correction of inaccurate data; request deletion of your data; restrict certain processing; receive your data in portable form; and object to marketing communications. Contact us at [email protected] to exercise any right. We respond to valid requests within 30 days.

9. Children

Falcon Casino online is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover that a minor's data has been collected, it will be deleted immediately and the associated account closed.

10. Changes to This Policy

We may update this policy to reflect changes in our practices or applicable law. Material changes will be communicated by email or on-site notice.

11. Contact Us

• Email: [email protected]
• Live Chat: Available 24/7 on the website and in the app.